Terms & Conditions
Trading terms and conditions of LetteronDemand Limited.
These terms and conditions regulate the business relationship between you and us. When you buy from us, you agree to be bound by them.
No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.
We are: LetteronDemand Ltd.
Our address is: PO Box 64023, London, E17 0GU
You are: a visitor to Our Website / our customer
Please note that data is held securely on our server in the Netherlands.
The terms and conditions
1 Definitions
In this agreement:
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Services” means any of the services we offer for sale on our Website.
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
2 Our contract with you
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 in any event to you as a buyer or prospective buyer of our Services.
2.3 Your order will be confirmed by email. That is when our contract is made.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Services.
2.5 If in future, you buy Services from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.
3 Your account with us
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Services.
3.2 If you purchase from us, you are responsible for maintaining the confidentiality of your account and the access link we send you.
3.3 You agree to accept responsibility for all activities that occur under your account. You should tell us immediately if you believe some person has accessed your account without your authority.
4 Price, payment and service provision
4.1 We reserve the right to modify our prices without prior notice.
4.2 Should the prices for products/services increase during the period between your order and the writing process, you have the right to cancel the order and dissolve the agreement.
4.3 Our Services will be provided exclusively electronically.
4.4 We aim for electronic delivery within 48 hours of your order. In extreme cases of delay, the letter/CV ordered by you will be delivered within 72 hours. If we are unable to deliver within this time then you have the right to request a refund of your payment.
4.5 Payments must be made electronically. Your order will only be handled after your payment has been received.
5 Cancellation of order
5.1 The Distance Selling Regulations do not provide for cancellation of a contract for website services that begin, by agreement, within 7 days of payment.
Accordingly, you do not have a right to cancel this contract.
5.2 This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way have provided the Services to you.
6 Dissatisfaction with the Services
6.1 Our most important aim is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with what you have received, please tell us at the earliest opportunity and within three months:
6.1.1 exactly why you think we have failed;
6.1.2 the date, of the failure;
6.1.3 when and how you discovered the failure;
6.1.4 the result of the failure;
6.1.5 your suggestion as to action we should take to resolve the situation and restore your faith in us.
6.2 The procedure for complaints about our Services is set out on Our Website in our Complaints Policy. If you do not follow this procedure, we may be unable to identify you and the Services you have received.
7 Disclaimers
7.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Services, at any time and without advance notice.
7.2 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Services.
7.3 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
7.4 The above two sub paragraphs do not apply to a claim for personal injury.
8 Your Material
8.1 You represent and warrant that:
10.1.1 you own the rights to all of the Material that you post;
10.1.2 any fact stated in your Material is accurate.
9 System Security
9.1 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
9.2 You may not use any software tool for the purpose of extracting data from our website.
9.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
10 Acceptable use Policy
As a condition of your use of Our Website, you agree to comply with these provisions:
10.1 You will not use or allow anyone else to use the Web Site to post or otherwise publish:
10.1.1 copyright works;
10.1.2 commercial audio, video or music files;
10.1.3 any Material which violates the law of any established jurisdiction;
10.1.4 unlicensed software;
10.1.5 software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing;
10.1.6 links to any of the material specified in this paragraph;
10.1.7 pornographic Material;
10.1.8 any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.
10.2 You will not use the Services for spamming. Spamming includes, but is not limited to:
10.2.1 The bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
10.2.2 The sending of junk mail;
10.2.3 The use of distribution lists that include people who have not given specific permission to be included in such distribution process;
10.2.4 Excessive and repeated posting off-topic messages to newsgroups;
10.2.5 Excessive and repeated cross-posting;
10.2.6 Email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;
10.2.7 The emailing of age inappropriate communications or content to anyone under the age of 18.
11 Confidential Information and Intellectual Property Rights
11.1 You agree to keep safe the Confidential Information and not to disclose or make available for disclosure to any person, any part of it.
11.2 We will defend the intellectual property rights in connection with our Product and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
11.3 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.
11.4 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
11.5 You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.
11.6 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. Letters and CVs are yours to use and alter as you wish once you have received them from us.
12 Your email address
12.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
12.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
12.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
13 Indemnity
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
14 Miscellaneous provisions
14.1 When we communicate with you we do so mostly by email. You agree that email communications are contractually binding in the same way as signed and dated paper sent by post.
14.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided to you free of charge to you, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or services.
14.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
14.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
14.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation as set out in our Complaints Policy.
14.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
14.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
